Delivery


By placing an order with PI’A, you are responsible for original delivery charges (unless we are offering a free shipping promotion), all applicable taxes, customs and duty import fees.  This also applies to any deliveries that are refused by you at delivery. Return shipment fees for refunds and exchanges are also the responsibility of the customer.

 

FLAT RATE EXPRESS DELIVERY

For delivery to Hong Kong = USD 5.

For delivery to Macau & China = USD 10.

For delivery to Singapore, Malaysia, South Korea, Taiwan, Thailand and Vietnam = USD 25.

For delivery everywhere else = USD 35.

 

NEXT DAY DISPATCH

All orders will be dispatched within the next weekday.  Please note that, in times of peak demand, delays to estimated delivery times may occur.


CUSTOMS TAXES & DUTIES

All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the true retail value of your order directly on your package. It is at the sole discretion of your country's customs agents to charge you taxes and/or duties before releasing your package. Note, in rare occasions, customs agents may delay delivery of some packages.

 

DELIVERY PROVIDERS

For deliveries to Hong Kong, we use Yamato. For deliveries to the United States, Australia, China, Hong Kong, Macau, Taiwan, Japan, South Korea, Thailand, Singapore, Malaysia and Vietnam, we use DHL & SF Express.  For all other international deliveries, we use DHL. Due to customs requirements, we cannot deliver to PO boxes overseas, so we will require either a business or private street address. On dispatch of your order from our warehouse, you will receive an email with a delivery tracking number and link to track your order.

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