By placing an order with PI’A, you are responsible for original delivery charges (unless we are offering a free shipping promotion), all applicable taxes, customs and duty import fees.  This also applies to any deliveries that are refused by you at delivery. Return shipment fees for refunds and exchanges are also the responsibility of the customer.


We offer year-round free shipping on all orders over USD 400.  Simply add the discount code 'SHIPONUS' at check-out to have free shipping applied to your order.  This code is valid for shipping amounts of up to USD 100 only.  The code cannot be combined with other promotional offers.



You choose your delivery carrier and method at check-out.  Choose from our wide selection of different international shipping carriers, to best suit your timeline, needs and budget.


All orders will be dispatched within the next weekday.  Please note that, in times of peak demand, delays to estimated delivery times may occur.


All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the true retail value of your order directly on your package. It is at the sole discretion of your country's customs agents to charge you taxes and/or duties before releasing your package. Note, in rare occasions, customs agents may delay delivery of some packages.



We provide a wide selection of international shipping options to best suit our customers' needs.  You select your preferred shipment carrier and method at check-out.  If there are any shipment methods you prefer that are not currently listed at check-out, please feel free to reach out to us at and let us know.  Due to customs requirements, we cannot deliver to PO boxes, so we will require either a business or a private street address. On dispatch of your order from our warehouse, you will receive an email with a delivery tracking number and link to track your order if the delivery method you have chosen includes tracking.



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